Returns

We want you to be delighted every time you shop with us, but we realise that on occasion you may want to return an item. 

You can return your purchase for a refund within 30 days of receiving it. Simply post the item/s back to us with the completed returns form. 

Please note that you will be responsible for the cost of returning an unwanted item. 
If you bought one of our products from another retailer, we are not responsible for refunding you. Please contact the shop or retailer you bought the item from. 

 

How do I return unwanted items? 

  1. You must return the items unused, with all the original tags intact. 
  2. You must complete the returns form on your delivery note. 
  3. We recommend you obtain a proof of postage, which is available free of charge from the Post Office, and retain for your records until the refund of your return has been processed. 

We are not responsible for parcels that fail to reach us, so please retain your proof of postage until our email confirming your refund has been processed. 

Earrings: In compliance with current health and hygiene regulations we do not accept the return of cosmetics and jewellery. Your statutory rights are not affected. 

How do I return a damaged, incorrect or faulty item? 

  1. Contact customer services and inform us that you would like to return a faulty,damaged, or incorrect item. 
  2. You will be asked to provide either photographic evidence of the damage, or to send the item back to us (free of charge). DO NOT dispose of damaged items before contacting us. If you are not able to provide photographic evidence of damage or return the item to us for inspection, we will not be able to refund you. 

Contact Customer Services 

Email: contact@rexlondon.com (or using the contact us form) 
Telephone : (UK +44) 0208 746 2473 

Return address 

Customer Services 
Rex London returns 
c/o Rex International Ltd 
Unit 3-4 Allied Way 
London 
W3 0RL 
 
Please note the freepost service is not available to overseas customers. 

We aim to process all returns within 48 hours of reaching our warehouse. Your refund will be processed via your selected payment method (credit/debit card or PayPal). We will email you to confirm the refund has been issued. Please allow two-three working days for the refund to appear on your card statement. 

Orders which are unable to be delivered 

Our deliveries are made via Royal Mail, Parcelforce, DPD, UK mail and UPS. Some carriers may require a signature upon delivery. Following an unsuccessful delivery, they will leave a card advising of the consignment number, time of attempted delivery and a contact number for the nearest courier depot. 

The goods will usually be held at the depot or post office for five working days to allow you to collect the order. Should there be no attempt by you to collect the order, it will be returned to our warehouse. 

If Customer Services then receive no contact from you regarding this order within a further five working days, your order will be refunded minus any delivery/return charges.