UK Delivery

We deliver to all of the UK mainland.

We deliver to these locations under the same pricing and terms and conditions as UK mainland. However, deliveries may take 1 – 2 working days longer than UK mainland. If you choose to upgrade to expedited delivery at checkout, delivery will take approximately 48 – 72 hours.

Unfortunately, we are currently unable to ship to the Channel Islands, Isle of Man or BFPO addresses.

• We typically use Royal Mail’s Tracked 48 service.
• UK mainland: expect delivery 2 – 3 working days after receiving the dispatch email.
• Northern Ireland, remote areas and Scottish islands: delivery may take 1 – 2 working days longer than UK mainland.
• If you are not in, it is possible that the parcel will be put in a safe place, and a card left telling you where that is.
• If a suitable safe place cannot be found, the parcel will be taken to a Royal Mail Customer Service Point, and a card left giving you information about what to do next.
• You can find more details via the Royal Mail help page.

• We typically use Parcelforce’s express24 service.
• UK mainland: expect delivery within 24 hours (excluding weekends) after receiving the dispatch email.
• Northern Ireland, remote areas and Scottish islands: delivery may take 1 – 2 working days longer than UK mainland.
• A signature will be required. If you are not in, a card will be left informing you of attempted delivery.
• Depending on the area, Parcelforce will automatically reattempt delivery the next working day, leave your parcel with a neighbour, or leave your parcel at the nearest Post Office to your delivery address. You can arrange pick up or an alternative redelivery via the Parcelforce redelivery page.
• You can find more details via the Parcelforce help page.

• We typically use DPD’s Next Day service.
• UK mainland: expect delivery within 24 hours (excluding weekends) after receiving the dispatch email.
• Northern Ireland: expect delivery within 2 working days after receiving the dispatch email.
• Remote areas and Scottish islands: expect delivery 2 or more working days after receiving the dispatch email.
• You will receive an email (if you have provided a mobile number, you will also receive an SMS message) from DPD confirming an estimated one-hour delivery slot. You have the option to rearrange delivery with DPD if the delivery time given is not convenient.
• You can find more details via the DPD help page.

You are currently on our UK store. If you are located in the EU and would like us to deliver to you, please switch to our EU store. If you want to find out more about EU delivery, please go here. Please note that any items currently in your shopping basket will be removed and will need to be added again after switching to our EU store.

Once your order is dispatched, you will receive an email with a tracking link for the courier delivering your order (Royal Mail, Parcelforce or DPD).

If you have a Rex London account, order status and tracking information can be found by logging in and going to the Orders tab of the My account page.

If your order has not been delivered within the estimated delivery time, please go here to contact us.

Rex London (Rex International Ltd.) cannot be held liable for any loss or damage, or consequential loss or damage related to not getting a delivery in time. If you have chosen the Expedited UK delivery option, we will gladly refund the expedited delivery element of the delivery charge.

If the courier is unable to deliver your order (you missed your delivery or the courier had an issue), please see the support page for the relevant courier listed below to find out what to do.

• Royal Mail
• Parcelforce
• DPD

To ensure 100% accuracy of your order, we scan and record products when picked and again while packing. If on receipt of your order you do find an item missing or damaged, please contact us.

Please see our Info & FAQs page for more information about placing, adding to or cancelling orders, etc.