Returns

We want you to be delighted every time you shop with us, but we realise that on occasion you may want to return an item. 

You can return any item your purchase from us for a refund within 30 days of receiving it. Simply post the item/s back to us with the completed returns form. Please note that you will be responsible for the cost of returning an unwanted item. 

NOTE: If you bought a Rex London branded product from another retailer, we are not responsible for refunding you. Please contact the shop or retailer you bought the item from and talk to them about your refund or return. 

 

Missing Items.

To ensure 100% accuracy of your order we scan  and record products when picked and again when packed. 

Availability 

All items shown on our website are in stock and dispatched from our warehouse. On occasion, due to an administrative error or unsuitable quality when the product is picked for your order, we may not be able to supply the item. We will inform you as soon as possible by phone or email if the goods you have ordered are not available and automatically refund you. 

 

How do I return unwanted items? 

  1. You must have purchased the item from us. If you bought one of our products from another retailer please contact the shop or retailer you bought the item from. 
  2. Returned items should be unused, with all the original tags intact. 
  3. Please complete the returns form on your delivery note.
  4. We recommend you obtain a proof of postage, which is available free of charge from the Post Office, and retain for your records until the refund of your return has been processed. 

We cannot accept responsbility for parcels that fail to reach us, so please retain your proof of postage until our email confirming your refund has been processed. 

 

How do I return a damaged, incorrect or faulty item? 

  1. You must have purchased the item from us. If you bought one of our products from another retailer please contact the shop or retailer you bought the item from. 
  2. Please contact customer services. Inform us that you would like to return a faulty,damaged, or incorrect item. If possible, please send us a picture of the problem item.
  3. We may ask you to send the item back to us free of charge. Please DO NOT dispose of damaged items before contacting us. In the event that we supply free returns label for a damaged, incorrect or faulty item, it will need to be returned via the Post Office. Unfortunately we are not able to have it collected it from your home or buisness address, but are happy to extend the return period by arrangement if needed,

 

Contact Customer Services 

Email: contact@rexlondon.com (or using the contact us form) 
Telephone : (UK +44) 0208 746 2473 

 

Return address 

Customer Services 
Rex London returns 
c/o Rex International Ltd 
Unit 3-4 Allied Way 
London 
W3 0RL 
 
Please note the freepost service is not available to overseas customers. 

We aim to process all returns within 48 hours of reaching our warehouse. Your refund will be processed via your selected payment method (credit/debit card or PayPal). We will email you to confirm the refund has been issued. Please allow two-three working days for the refund to appear on your card statement. 

 

Orders which are unable to be delivered 

Our deliveries are made via Royal Mail, Parcelforce and DPD. Some carriers may require a signature upon delivery. Following an unsuccessful delivery, they will leave a card advising of the consignment number, time of attempted delivery and a contact number for the nearest courier depot. 

The goods will usually be held at the depot or post office for five working days to allow you to collect the order. Should there be no attempt by you to collect the order, it will be returned to our warehouse and then refunded.