Placing orders

Where can I find information about delivery?

Please go to our UK delivery page to find out information about delivery.


Can I amend my order after I have placed it? 

Due to the nature of our packing process, we cannot change orders once they are placed.

If you would like to add any more items, or change the delivery address, you will need to cancel the order and start again. To cancel a pending order, please e-mail us and if the order has not yet been packed we can cancel it for you.

How do I contact customer service?  

If you have any queries or questions, you can contact the Rex London customer services team by:
Email: contact@rexlondon.com (or use the contact us form) 
Telephone : UK +44 (0) 208 746 2473 
Office hours are Monday to Friday 7am to 2pm. If you leave a message outside of these hours we will call you back as soon as possible within working hours. 

How can I track the status of my order?

You can track the status of your order by logging in to your account

Can I cancel my order?

You have up to 30 days from receipt of your order to change your mind and request a refund. You are responsible for the cost of returning any unwanted item(s) and you must return your items within 14 days of confirmed return/cancellation.

To cancel an order before you have received it, please contact us. If is has not been packed/dispatched yet, we should be able to cancel it for you.

Your statutory rights are not affected.


Missing Items

To ensure 100% accuracy of your order we scan and record products when picked and again when packed. 




What is your returns policy?

You can return your purchase for a refund within 30 days of receiving it. Simply post the item/s back to us with the completed returns form. You are responsible for the cost of returning an unwanted item.
Please read the full details and instructions of our returns policy


Data Security and Recycling

Are my details safe?

Keeping information about you secure is very important to us. We encrypt data using SSL (Secure Socket Layer), the most secure form of encryption currently available.
Full details are available at ico.org.uk

What is your recycling policy?

We are pleased to offer our customers the chance to recycle their old electrical items.  In accordance with the WEE regulations you can return electrical goods (at your cost) to the address below.
Rex international Ltd
Unit 3 - 4 Allied Way
London W3 0RL

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis. To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.

Rex London is a wholly owned subsidiary of Rex International Limited.
Rex International Limited | Vat: 340 6615 75 | Co. Registration no : 1578798

Data protection

Rex International Limited is registered with the Information Commissioner in the UK as a “data controller” in accordance with the provisions of the Data Protection Act 1998. 

Further details of the registration are available at ico.gov.uk.

See our full privacy policy for details on how we store and use customer data.