Help and Info

Placing orders 

Note: Orders placed during the summer and winter sale periods may take up to nine working days, due to high demand, seasonal events and bank holidays.
We do not ship to the Channel Islands or BFPO addresses.


How much will delivery cost? 


UK Mainland  

  • Standard delivery is £3.95, and takes between three and five working days
  • Delivery is free on orders over £20 when you join the Rex London club

Northern Ireland 
We deliver to Northern Ireland under the same pricing and terms and conditions as UK mainland. However, we cannot provide a next day service. If you choose to upgrade to next day delivery at checkout, delivery will take approximately 48 hours.


International 
For details on international delivery, see our European delivery conditions. 

How can I get free delivery? 


Join the Rex London club to receive free delivery on all UK orders over £20. Free delivery only applies whilst you are subscribed to our regular email updates. 
Free delivery excludes local collection and does not apply during our summer and winter sales periods, no matter the contents of your order. 

Can I add to my order after I have placed it? 


Our packing process is fully automated, so once an order is placed it cannot be added to. If you want to add more items to your order, you must cancel it and then place the order again including the item(s) you wish to add. 


How do I contact customer service?  


If you have any queries or questions, you can contact the Rex London customer services team by:
Email: contact@rexlondon.com (or use the contact us form) 
Telephone : UK +44 (0) 208 746 2473 
Office hours are Monday to Friday 8am to 3pm. If you leave a message outside of these hours we will call you back as soon as possible within working hours. 


How can I track the status of my order?


You can track the status of your order by logging in to your account


Can I cancel my order?

You have up to 30 days from receipt of your order to change your mind and request a refund. You are responsible for the cost of returning any unwanted item(s) and you must return your items within 14 days of confirmed return/cancellation. It is not always possible to cancel your order before it has been packed and/or dispatched. Your statutory rights are not affected.


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Returns


What is your returns policy?


You can return your purchase for a refund within 30 days of receiving it. Simply post the item/s back to us with the completed returns form. You are responsible for the cost of returning an unwanted item.
Please read the full details and instructions of our returns policy


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Data Security and Recycling


Are my details safe?


Keeping information about you secure is very important to us. We encrypt data using SSL (Secure Socket Layer), the most secure form of encryption currently available.
Full details are available at ico.org.uk

What is your recycling policy?


We are pleased to offer our customers the chance to recycle their old electrical items.  In accordance with the WEE regulations you can return electrical goods (at your cost) to the address below.
 
Rex international Ltd
Unit 3 - 4 Allied Way
London W3 0RL
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis. To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.


Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.


Rex London is a wholly owned subsidiary of Rex International Limited.
Rex International Limited | Vat: 340 6615 75 | Co. Registration no : 1578798

 
Data protection


Rex International Limited is registered with the Information Commissioner in the UK as a “data controller” in accordance with the provisions of the Data Protection Act 1998. 


Further details of the registration are available at ico.gov.uk.


See our full privacy policy for details on how we store and use customer data.