FAQs

All items shown on our website are in stock and will be dispatched from our warehouse. On very rare occasions, we may not be able to supply an item. If this happens, we will inform you as soon as possible by phone or email that the goods you have ordered are unavailable and automatically refund you.

For UK based customers, we accept all major debit/credit cards and PayPal.

For EU based customers, we accept Visa, Mastercard, Maestro and Bancontact.

Unfortunately, due to the nature of our packing process, orders cannot be changed once they are placed.

If you would like to add/remove items, or change the delivery address, you will need to cancel the order and start again. To cancel a pending order, please email us at contact@rexlondon.com. We should be able to cancel the order if it has not been packed yet.

Once your order is dispatched, you will receive an email with a tracking link for the courier delivering your order (Royal Mail, Parcelforce or DPD).

If you have a Rex London account, order status and tracking information can be found by logging in and going to the Orders tab of the My account page.

Please email us at contact@rexlondon.com as soon as possible.

If your order has not been packed yet, we should be able to cancel it for you.

If your order has been packed, unfortunately we will be unable to cancel it for you. However, once you have received delivery of your order, you have up to 30 days to return it for a refund.

You have up to 30 days from receipt of your order to change your mind and request a refund. Please contact us to arrange the return of your order. You are responsible for the cost of returning any unwanted item(s) and you must return your items within 14 days of confirmed return. Your statutory rights are not affected.

Please note: in accordance with UK law, if your full order has been returned to us, we will refund the cost of the goods plus the initial postage and packing charges. Initial postage and packing charges will not be refunded unless all items are returned.

To ensure 100% accuracy of your order, we scan and record products after picking and again while packing. If on receipt of your order you do find an item missing or damaged, please contact us.

We deliver to most addresses in the UK and EU:

• Please go to our UK delivery page to find out more about where we deliver to in the UK.
• Please go to our EU delivery page to find out more about where we deliver to in the EU, delivery costs and estimated delivery times. Please note that you will be switched over to our EU store; any items currently in your shopping basket will be removed and will need to be added again.

Please go to our UK delivery page to find out information about the delivery options we offer and how much these cost.

Please go to our UK delivery page to find out information about the estimated delivery times for the delivery options we offer.

We currently use the following couriers to deliver orders:

• Royal Mail
• Parcelforce
• DPD

Please go to our UK delivery page to find out more.

Once your order is dispatched, you will receive an email with a tracking link for the courier delivering your order (Royal Mail, Parcelforce or DPD).

If you have a Rex London account, order status and tracking information can be found by logging in and going to the Orders tab of the My account page.

If your order has not been delivered within the estimated delivery time, please go here to contact us.

Rex London (Rex International Ltd.) cannot be held liable for any loss or damage, or consequential loss or damage related to not getting a delivery in time. If you have chosen the Expedited UK delivery option, we will gladly refund the expedited delivery element of the delivery charge.

If the courier is unable to deliver your order (you missed your delivery or the courier had an issue), please see the support page for the relevant courier listed below to find out what to do.

• Royal Mail
• Parcelforce
• DPD

Please see our Returns page for full details on how to return an item you no longer want.

Please see our Returns page for full details on how to return a damaged, faulty or incorrect item.

You can contact our Customer Services team via the following:

• Email: contact@rexlondon.com
• Telephone: UK +44 (0)20 8746 2473
• Contact Us form: our contact form can be found here.

The Waste Electrical and Electronic Equipment (WEEE) Directive requires UK distributors to maximise separate collection and environmentally friendly processing of WEEE. UK distributors (including retailers) are required to provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge.

As a responsible retailer, we are pleased to offer you the chance to recycle your old electrical items. In accordance with the WEEE regulations, you can return electrical goods (you will need to cover any postage and packaging costs) to the address below:

Rex International Ltd.

Unit 3 - 4 Allied Way

London

W3 0RL

United Kingdom

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.

Keeping information about you secure is very important to us:

• We encrypt data using SSL/TLS (Secure Sockets Layer/Transport Layer Security) encryption, the most secure form of encryption currently available.
• We never store payment card details.

Rex International Ltd. is registered with the Information Commissioner's Office (ICO) in the UK as a “data controller” in accordance with the provisions of the Data Protection Act 1998. Our registration number is Z119375X. Further details of our registration and information about your personal data rights can be found at ico.org.uk.

Please see our Privacy Policy page for full details on how we store and use your data.

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

You have full control over these cookies. We use Cookiebot software to enable you to fully manage your cookie preferences. When visiting our website, you have the choice to accept all cookies, reject all cookies or customise cookie settings.

Please see our Privacy Policy page for further details on the use of cookies on our website.

Rex International Ltd. trades under the brand name of Rex London.

Rex London BV is a wholly owned subsidiary of Rex International Ltd. and trades under the brand name of Rex London in the EU.