Unfortunately shipments to EU are currently suspended due to limitations on freight movement
We are open and delivering orders.
As the delivery companies are understandably very busy at this time, some orders are taking longer than usual to arrive. In expectional cases it may take up to 7 working days after dispatch.
Fewer staff working in our warehouse
We are operating with fewer staff in our warehouse, with as many people as possible working from home. Markings and screens are in place so staff can work at a safe distance from each other in line with government advice.
Heightened hygiene procedures
We require frequent hand washing from our staff, and provide hand sanitiser gel and gloves, and deep clean the packing desks and communal areas every day. Senior managers will be on site to implement these health and safety protocols and ensure they are respected.
Contact-free delivery process
Our delivery partners have changed their processes at the point of delivery to ensure the safety of our staff and customers, so please do follow their guidance when you receive parcels.
We are doing our best and still here to help
We're doing everything we can to keep up our usual delivery time of about 3 to 5 working days, but due to these increased safety measures, delivery may take longer than usual. Customer services are still fully available by email at email@example.com.
Our commitment to staff and customers
Since 1981, our staff and our culture have always been the driving force behind Rex London.
We care about the wellbeing of our staff, and we’re committed to supporting them and operating in the safest possible way during this time. While there will be fewer employees working on site, we guarantee full pay for all our staff.
As this is an evolving situation, please continue to check this page, we will keep you updated with the latest information.
The safety of our staff and customers is and will continue to be our top priority.
As we remain flexible and adjust to these new measures, we thank you for your patience and continued support.
Stay safe and take care of each other. #KindnessEveryday