UK Delivery
Delivery options
We offer the following delivery options:
DELIVERY OPTION | COST | ESTIMATED DELIVERY TIME |
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Standard UK delivery |
£3.95 Free for orders over £25* |
3 - 5 working days |
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Expedited UK delivery | £7.95 | 1 – 2 working days |
Details:
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Sale Saver UK delivery | Currently not available | 3 weeks |
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Where we deliver
UK mainland ✔
We deliver to all of the UK mainland.
Northern Ireland, Remote Areas & Scottish Islands ✔
We deliver to these locations under the same pricing and terms and conditions as UK mainland. However, deliveries may take 1 – 2 working days longer than UK mainland. If you choose to upgrade to expedited delivery at checkout, delivery will take approximately 48 – 72 hours.
Channel Islands, Isle of Man & BFPO Addresses ✘
Unfortunately, we are currently unable to ship to the Channel Islands, Isle of Man or BFPO addresses.
Couriers used by Rex London
We will use the most appropriate method of dispatch depending on the weight, size, and value of your order. Below are the couriers we use.
Royal Mail
- We typically use Royal Mail’s Tracked 48 service.
- UK mainland: expect delivery 2 – 3 working days after receiving the dispatch email.
- Northern Ireland, remote areas and Scottish islands: delivery may take 1 – 2 working days longer than UK mainland.
- If you are not in:
- The delivery person will first try to find a safe place they deem appropriate to leave the parcel. This could be your shed, garage or enclosed porch. You have the option to choose a preferred safe place with the Royal Mail App. Details can be found here.
- If a suitable safe place cannot be found, the delivery person will then attempt to leave the parcel with a nearby neighbour.
- If a suitable safe place cannot be found, and the parcel cannot be left with a neighbour, the parcel will be taken to a Royal Mail Customer Service Point.
- A card will be left to tell you where your parcel is (in a safe place, with a neighbour, or on the way to a Royal Mail Customer Service Point) and what to do next.
- You can find more details via the Royal Mail help page.
Parcelforce
- We typically use Parcelforce’s express24 service.
- UK mainland: expect delivery within 24 hours (excluding weekends) after receiving the dispatch email.
- Northern Ireland, remote areas and Scottish islands: delivery may take 1 – 2 working days longer than UK mainland.
- A signature will be required. If you are not in, a card will be left informing you of attempted delivery.
- Depending on the area, Parcelforce will automatically reattempt delivery the next working day, leave your parcel with a neighbour, or leave your parcel at the nearest Post Office to your delivery address. You can arrange pick up or an alternative redelivery via the Parcelforce redelivery page.
- You can find more details via the Parcelforce help page.
Evri
- We typically use Evri’s 24 and 48 hour services.
- Deliveries will be made to UK mainland addresses only.
- Once your parcel is out for delivery, you will receive a notification email from Evri with a 2 hour delivery window.
- You can find more details via the Evri help page.
Delivery questions
I'm not located in the UK. Can you deliver to me?
You are currently on our UK store. If you are located in the EU and would like us to deliver to you, please switch to our EU store. If you want to find out more about EU delivery, please go here. Please note that any items currently in your shopping basket will be removed and will need to be added again after switching to our EU store.
How do I find out where my order is?
Once your order is dispatched, you will receive an email with a tracking link for the courier delivering your order (Royal Mail, Parcelforce or DPD).
If you have a Rex London account, order status and tracking information can be found by logging in and going to the Orders tab of the My account page.
What should I do if my order hasn't arrived on time?
If your order has not been delivered within the estimated delivery time, please go here to contact us.
Rex London (Rex International Ltd.) cannot be held liable for any loss or damage, or consequential loss or damage related to not getting a delivery in time. If you have chosen the Expedited UK delivery option, we will gladly refund the expedited delivery element of the delivery charge.
What should I do if the courier is unable to deliver my order?
If the courier is unable to deliver your order (you missed your delivery or the courier had an issue), please see the support page for the relevant courier listed below to find out what to do.
I have received my order, but an item was missing or damaged
To ensure 100% accuracy of your order, we scan and record products when picked and again while packing. If on receipt of your order you do find an item missing or damaged, please contact us.
I have other questions
Please see our Info & FAQs page for more information about placing, adding to or cancelling orders, etc.